Privacy

Scope and application

Rkgg operates an online gambling platform and is committed to safeguarding the personal data of its users. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our website, mobile applications, and related services. It applies to individuals who are at least 18 years old and who access or use our services.

Information we collect

  • Data you provide: registration details (name, date of birth, address, email), identity verification documents as required by applicable regulations, and payment information. We do not store full card numbers; payment processors handle card data and related payment information.
  • Account and activity data: wager history, deposits and withdrawals, rewards, correspondence with support, and any other information you provide through your use of the platform.
  • Technical and usage data: IP address, device type and configuration, operating system, browser, language, referral source, pages visited, timestamps, and interaction data with our site and apps.
  • Location data: derived from IP address or device information where permitted by law to tailor services and comply with regulatory requirements.
  • Cookies and similar technologies: cookies, local storage, and related technologies used to operate the site, analyze performance, and personalize your experience. See the Cookies section for details and choices.

How we use your information

  • To provide and maintain our services, including account management, identity verification, and transaction processing.
  • To protect the security and integrity of our platform, perform anti-fraud checks, and conduct risk assessment.
  • To communicate with you about account activity, service updates, and support inquiries.
  • To improve and optimize our products, website performance, and user experience through analysis of usage data.
  • To comply with legal obligations and enforce our agreements, including regulatory reporting and cooperation with authorities as required.
  • To send marketing and promotional information where you have consented or where permitted by law; you may opt out at any time by adjusting your preferences or contacting us.

Legal bases for processing

We rely on contract performance to provide services, compliance with legal obligations, legitimate interests in ensuring platform safety and preventing illicit activity, and, when applicable, consent for marketing communications.

Disclosure of your information

  • Service providers: we may share data with processors that perform payments, identity verification, hosting, analytics, and customer support services under written agreements that require them to protect your data.
  • Regulatory and legal requests: we may disclose information to authorities or regulators to comply with applicable laws or to respond to lawful processes.
  • Business transactions: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity in connection with such transaction, subject to appropriate data protection safeguards.

Data security

We implement commercially reasonable security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. Data is stored on secure servers with access controls and encryption in transit. While no system can be guaranteed to be completely secure, we maintain ongoing security assessments and updates. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account.

Data retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods are: account and transaction records for seven (7) years from the date of last activity or account closure; usage logs and analytics for up to twenty-four (24) months, unless longer retention is required by law; marketing data for as long as consent is maintained or as permitted by applicable laws. After these periods, data may be deleted or anonymized.

International transfers

When required, we may transfer personal data to recipients located outside your jurisdiction. We implement protective measures, including contractual safeguards and applicable data transfer mechanisms, to maintain an adequate level of protection.

Your rights

  • Access and correction: you may request access to and rectification of your personal data held by us. Verification of your identity may be required, and responses will be provided within a reasonable period.
  • Deletion and restriction: you may request deletion of personal data or restriction of processing where permitted by law, subject to our regulatory obligations.
  • Data portability: you may request a copy of your data in a structured, commonly used format suitable for transfer to another controller where feasible.
  • Objection and withdrawal of consent: you may object to processing or withdraw consent for processing based on consent, where applicable, without affecting the lawfulness of processing before withdrawal.
  • Exercising rights: to exercise any of the above rights, contact our privacy team. We will respond within thirty (30) days, with possible extensions up to ninety (90) days for complex requests.

Cookies and tracking technologies

We use essential cookies to operate the platform, performance cookies to analyze usage, and marketing cookies to tailor promotional communications. You may manage cookie preferences in your browser or account settings where available. Blocking cookies may limit certain features or functionality.

Marketing communications

Promotional communications may be sent if you have opted in or where permitted by law. You may opt out by adjusting your account preferences or contacting us. Even after opting out of marketing, we may send non-promotional messages relating to your account or transactions.

Children’s privacy

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal data from minors. If we become aware that we have collected such data, we will promptly delete it and terminate access related to the data.

Privacy rights contact

Data controller: Rkgg. For questions, concerns, or to exercise your rights, contact privacy@rkgg.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The date of the most recent revision will appear at the top of this page. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Effective date: 2026-09-01