Responsible Gambling

Scope and Commitment

Rkgg accepts responsibility for minimizing gambling-related harm. This Responsible Gambling Policy applies to all customers, products and services offered by Rkgg in jurisdictions where we hold licenses, and to all personnel, contractors and business partners engaged in the operation or support of our platform.

Safe Play and Risk Awareness

Players should approach gambling as a form of entertainment, not income. Rkgg provides clear information about risks and supports self-assessment, with tools available within the account area. Indicators of potential problems include persistent gambling behavior despite losses, neglect of work or relationships, or borrowing to fund play. If concerns arise, players should pause activity and seek appropriate support.

Account Limits and Budget Controls

Customers may implement personal play limits to help stay within financial means. Available limit types are:

• Time limits: maximum session duration per day, week or month
• Deposit limits: maximum amount that may be deposited per day, week or month
• Spend limits: maximum amount spent on the platform per day, week or month

Limit changes take effect according to the following rules: reducing a limit or its timeframe takes effect immediately; increasing a limit requires a seven‑day cooling‑off period. Limits apply to new activity from the moment they are set, and do not retroactively alter past deposits or wagers.

Cooling‑Off, Time‑Out and Self‑Exclusion

When players feel a need to step back, Rkgg provides time‑out and self‑exclusion options:

• Time‑Out: options include 24 hours, 7 days, or 30 days. During a Time‑Out, deposits and gameplay are blocked, and promotional offers are not available. A Time‑Out may be revoked only after 24 hours from the initial request, and re‑activation occurs automatically at the end of the selected period.
• Self‑Exclusion: options include defined periods (for example 1 month, 3 months, 6 months, 1 year) or permanent exclusion. Initiation requires written communication to our Customer Support team. Upon approval, the account is disabled for the chosen period and all gambling activity is paused. A 24‑hour cooling‑off applies before any reactivation can be requested. Reactivation after permanent exclusion requires a new, explicit written request and is subject to a further seven‑day cooling‑off. We may assess ongoing risk before allowing reactivation and reserve the right to deny it where appropriate.

Underage Protection and Age Verification

Registration is strictly limited to individuals aged 18 or over. We perform age verification as part of onboarding and may request documentation to confirm identity and age. Any winnings attributed to underage players will be canceled, and accounts may be closed in accordance with applicable laws and licensing requirements.

Parental Controls and Device Safety

We recognize the role of guardians in managing access to online gambling. Where available, customers should enable device‑level controls and parental controls to restrict access on shared devices. Rkgg provides guidance on safe browsing practices and encourages the use of content filtering tools to reduce exposure for minors and non‑participants.

Support, Counseling and Help Resources

If you are concerned about your gambling behavior or that of another person, contact our Customer Support team through the Help Center for guidance on options to pause, limit or exclude activity. We may provide information about independent, licensed treatment and support services in your jurisdiction; these services are external to Rkgg and operate independently of our platform. Access to such resources is offered as a confidential, non‑commercial service to assist individuals seeking help.

Data, Fairness and Compliance

Rkgg conducts operations in compliance with applicable data protection, anti‑money laundering and gaming laws. We perform regular testing of games for fairness and use independent auditors to verify RNG integrity. Personal data collected for compliance, risk management and customer protection is handled in accordance with our Privacy Policy and relevant legal requirements.

Marketing, Communications and Transparency

Marketing communications are designed to be transparent and non‑exploitative. Promotions and offers are clearly described, with explicit terms and conditions. We do not knowingly target individuals who are underage or who exhibit problem gambling indicators, and customers may opt out of marketing communications at any time.

Governing Law and Policy Updates

This policy is governed by the laws applicable to the licensing jurisdiction of Rkgg. We will publish material updates and the effective date within the Help Center. Continuous improvements to responsible gambling tools and practices will be made in line with regulatory requirements and industry best practices.